/Frequently Asked Questions
Frequently Asked Questions2019-08-15T10:29:26+08:00
  • Shipping Delivery FAQ
  • Order FAQ
Do you ship to my country?2019-08-07T15:23:32+08:00

We ship by POS Laju worldwide. All shipments are well packaged in plain boxes and insured. We are not able to ship to countries with trade sanctions or manufacturer restrictions.

How do I place an order?2019-08-06T16:54:32+08:00
  1. The first step is to register with us as a member by clicking here.
  2. All you need to do now is browse! You can search for something specific by using the search bar or if you’re looking for a particular type of item you can browse by category located along the top of the page or click the “SHOP NOW” button.
  3. Once you have found the item you want, select your size and click on the ADD TO CART button.
  4. You can either click on the ‘Continue Shopping’ button or review the items in your cart by clicking on the ‘View cart & checkout’.
  5. If you’re happy with the items in your shopping bag, click ‘PROCEED TO CHECKOUT’ to complete your order. If you have a discount code you’d like to use, key it in the box provided before checking out.
Has my order been shipped out yet?2019-08-07T15:23:30+08:00

To check on your order status, log in at skiva.com.my and click on See Orders under My Account. Once your order has been processed and packed you will receive an email notification with tracking information after your order has shipped. If you have any questions, please contact us through email, at [email protected], and provide your sales order or invoice number for faster service.

What do I do if there’s a problem with my order?2019-08-06T17:22:57+08:00

Our customer service representatives are more than happy to help you. Email us at [email protected] or call +603-42707113.

Oops! The item I received is faulty!2019-08-07T15:23:27+08:00

We apologize profusely for this blunder and we hope it doesn’t deter you from making future purchases. We want you to have a good experience with us so if a faulty item is sent to you, please let us know immediately.

Take a photo of your item (the faulty part) and include a short description along with your order ID and send it to [email protected]. We will exchange your item for a new one. In the event your faulty item is out of stock, we will reimburse you in the form of store credit (SKIVA Online Credit).

What payment methods do you accept?2019-08-06T17:21:41+08:00

We accept Visa or MasterCard credit cards, local online bank transfer, Conceal Network & Bitcoin. If you’re using a debit card, as long as it has a Visa or MasterCard logo on it, you should be good to go.

We also offer PayPal as long as your PayPal wallet connected to a valid credit card or bank account. If you transfer by ATM please send us a screenshot/scanned copy of your proof of payment to [email protected].

I received an incorrect item.2019-08-07T15:23:24+08:00

We’re sorry to hear that you’ve received an incorrect item. Please send us an email [email protected] with your Order ID, the name of the product you supposed to receive, within seven (7) days of receiving your order.

Can I cancel my order?2019-08-07T12:26:49+08:00

Yes, you can cancel the item or some items in your order, but you must email us at [email protected] as soon as possible so your order not processed/packaged.

Order cannot cancel once shipped. However, you can still request a refund under the return procedure. Once we receive your return item, you will get a refund in the form Store Credit.

An item is missing from my order.2019-08-07T15:23:05+08:00

If you realize that an item is missing after the delivery, please contact our Customer Care team with your Order ID and the missing item’s name. We are working to resolve the issue as quickly as possible.

Why was my order cancelled?2019-08-07T16:19:16+08:00

All payment shall be made within 48 hours, otherwise it will be deemed as cancelled.

Which address should I ship my order to?2019-08-07T15:22:38+08:00

If you work, it would be advisable to ship to your office address because postal services like PosLaju operate between 8:30 am to 8 pm on weekdays and 8:30 am to 5 pm on Saturdays.

If no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be held at the nearest PosLaju office to you or sent back to us.

How do I add an item to my order after checking out?2019-08-07T15:20:55+08:00

You will need to make a separate order altogether.

I received my order, but one of them is missing. What do I do?2019-08-07T15:16:36+08:00

We are sorry about that! Please email us your order ID and the item you did not receive to [email protected]

I’ve received an incorrect item in my order.2019-08-07T15:18:38+08:00

We are sorry about that! Please email us your Order ID and the item you did not receive to [email protected] You will then need to return the incorrectly received item to us.

Do you restock items?2019-08-07T15:20:42+08:00

Some items are restockable. Whenever we get a restock, we will usually announce it in our newsletter, so it’s good to check frequently.

Can you let me know when an item has been restocked?2019-08-07T15:20:23+08:00

Unfortunately, we are unable to do so. Sorry! We usually announce restocked items in our newsletter, so don’t forget to subscribe and check frequently!